Studio Policies
*Due to our relaxation setting please note that we cannot accommodate infants and small children.
OUR 14-DAY RETURN PROMISE
Shop with confidence. Any sealed, unopened product, including perfume, can be returned within 14 days for a full refund to your original payment method.
How it works
Online orders: return within 14 days of delivery. In-studio purchases: return within 14 days of purchase.
Items must be new, unopened and unused, with seals and cellophane intact, undamaged and in their original packaging.
Refunds go back to your original payment method once your return is received and inspected. No restocking fees.
If a gift with purchase came with your order, please include it with your return.
Return shipping (and optional parcel insurance) is the responsibility of the customer. You are also welcome to drop your return off at our Kleinburg studio.
Not sure about a scent?
Try it first. Every perfume is available as a 2ml "Try Me" sample ($12, $18 or $25 depending on the fragrance), so you can wear it for a few days before choosing the full bottle.
Your sample counts toward the bottle
Fall in love with your sample? A few days after your sample order, we will email you a personal code worth the price of your sample. Use it on the full bottle within 30 days. One credit per customer, valid on orders of $140 or more, and it cannot be combined with other promotions.
Final sale items
Opened or used products, 2ml samples, discovery kits, technology devices (NuFACE and Omnilux), Cryo Sticks, dry brushes, gift cards and sale items are final sale.
To start a return
Email info@theessenceinc.com with your order number (or proof of purchase for in-studio purchases) and the item you would like to return. We will reply with next steps.
Damaged Items:
Quality packaging and delivery is always important for us. If you receive an item that is damaged or defective, please email info@theessenceinc.com with an image and description of your issue (please include "Damaged Item" in your subject line) and we will be happy to resolve it.
SKIN REACTIONS
In the unlikely event that a skincare product has caused a reaction, please discontinue use of the product immediately and email info@theessenceinc.com with an image of your reaction and a description of what happened. Please also list other skincare you were using in combination with the product when the reaction occurred. Sometimes self-prescribed skincare can result in layering products that don't work well together, while other times it can simply be a skin allergy. We will work together to determine the cause of your reaction, and a return or exchange will be arranged if needed.
TECHNOLOGY GLITCHES
If your skincare technology is not working correctly, please email info@theessenceinc.com with your original order number and include a description of what the issue is. Please note the warranty period of your item. We will troubleshoot the issue or direct you to the correct contact to assist you.