Studio Policies

RETURN POLICIES

Online Orders:

For online orders, skincare returns may be returned by mail for a full refund to the original payment method used (minus 20% restock fee for Biologique Recherche and 10% restock fee for all other brands ) within 14 days of the delivery date.

Please note that it is the responsibility of the customer to pay for return shipping fees and applicable parcel insurance if needed. If you prefer to drop-off your return to The Essence directly - this may also be arranged. Item(s) must be new, seals intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned. Upon receiving your return, The Essence will inspect the item(s) for return approval. Upon return approval, you'll receive an email confirming your return.

Please email info@theessenceinc.com to initiate return process, include original order number and reason for return.

Important: Sales are final on all technology devices (NuFACE & Omnilux), Cryo Sticks, dry brushes, gift cards, and sale items.

In-Person Returns:

For in-person orders, skincare returns may be returned in-person for a full refund to the original payment method used (minus 20% restock fee for Biologique Recherche and 10% restock fee for all other brands ) within 14 days of original purchase. Item(s) must be new, seals intact, unused, undamaged and in original packaging. If a gift with purchase was earned with order, it must also be returned. Upon receiving your return, The Essence will inspect the item(s) for return approval. Upon return approval, you'll receive an email confirming your return.

Please email info@theessenceinc.com to initiate return process, include original order number and reason for return.

Important: Sales are final on all technology devices ( NuFACE & Omnilux), Cryo Sticks, dry brushes, gift cards, and sale items.

Damaged Items:

Quality packaging and delivery is always important for us. If you receive an item that is damaged or defective, please email info@theessenceinc.com with an image and description of your issue (please include "Damaged Item" in your subject line) and we will be happy to resolve it.

SKIN REACTIONS

In the unlikely event that a skincare product has caused a reaction, please discontinue use of the product immediately and email info@theessenceinc.com with an image of your reaction and a description of what happened. Please also list other skincare you were using in combination with the product when the
reaction occurred. Sometimes self-prescribed skincare can result in layering products that don't work well together, while other times it can simply be a skin allergy. We will work together to determine the cause of your reaction, and a return or exchange will be arranged if needed.

 

TECHNOLOGY GLITCHES

If your skincare technology is not working correctly, please email info@theessenceinc.com with your original order number and include a description of what the issue is. Please note the warranty period of your item. We will troubleshoot the issue or direct you to the correct contact to assist you.