Shipping Policies
SHIPPING POLICY
Every order ships from our studio in Kleinburg, Ontario, beautifully packed with 2 complimentary samples.
Shipping within Canada
Free expedited shipping on orders of $99 CAD and up (before tax).
Orders under $99 CAD: $20 CAD expedited shipping.
Sample-only orders under $30 CAD: $5 CAD sample shipping.
Delivery times
Ontario: 2 business days
Rest of Canada: 2 to 4 business days
Sample orders: 2 to 7 business days
Shipping to the United States
We ship to the United States. A flat shipping fee of $35 USD is applied at checkout on all orders shipped to the U.S. Delivery takes 5 to 10 business days.
Orders shipped to the United States may be subject to import duties, taxes or brokerage fees on delivery. These charges are not included in your order total and are the responsibility of the customer.
Try Me samples ship within Canada only. U.S. customers can add Try Me samples to any order that includes a full-size product.
Returns
Sealed, unopened products can be returned within 14 days for a full refund. See our return promise for details.
Please note that we often offer special rates as part of a promotion or seasonal campaign where different circumstances may exist outside of the above mentioned.
*Delivery times are estimates and could be affected by the recipient's address, seasonality, weather, strikes, customs processing, or otherwise.
IN-STORE PICKUP
In-store pickup is available if you wish to do local pickup from The Essence at 33 Nashville Rd, Kleinburg, Ontario. Orders must still be placed online. Select Curbside Pickup at checkout. Once your order has been placed, please email info@theessenceinc.com to schedule a date and time for pickup.
For in-store pickup of online orders, clients must present valid ID matching the billing information. We reserve the right to request proof of ID by email for online orders.
Same-day pick-up can be arranged if items are in stock.
SALES TAX
All taxes are subject to applicable federal and provincial tax legislation.