YOUR QUESTIONS, ANDSWERED.

Do I need to book a consultation before my appointment for medical treatments like laser and injectables?

Yes you do. A consult appointment is necessary prior to your first treatment in order to properly determine your skin type, talk about your skin concerns and determine the right course of treatment for you. On your consultation appointment your skin expert will/ nurse will go through your health history form with you and will perform a test patch if necessary, depending on the treatment. For injectables, this consultation can also happen virtually.

Why do I have to create an account to see the prices for Biologique Recherche products?

Biologique Recherche products use plant, biomarine and biotechnological extracts at very high concentrations and are designed to target specific concerns on your skin. Think of them as medical grade skin care prescribed by your skin expert only for you.
When you choose to order a BR product online, we want you to create a client profile so you can easily reach out to us with any questions/ concerns about the product and create the right plan for you. If you haven't used BR products in the past- we strongly encourage a Biologique Recherche facial where one of our skin experts can fully diagnose your Skin Instant and prescribe the appropriate at-home skin care for you.

Do you take walk-ins?

Yes, as of right now, walk-ins are welcome and will be accommodated based on schedule availability. We suggest to always book your treatments ahead of time to secure a spot that will work with your schedule and avoid wait times.

Can I make a group appointment and come in with my friends at the same time?

Absolutely! If it is more than 2 people getting a treatment at the same time and there is no same time availability online. Please send us an email at info@theessenceinc.com.

I received a gift card for a treatment, how do I redeem it?

You can select and book the treatment you want online. At the time of your check out, you can use your unique gift card code towards the service and any products you want to get!